Here at Bonsai-En we understand that when you order a product you want to receive it as quick as possible so we try to get most orders packed and out the door same day if ordered before 2pm. If ordered after 2pm we will have your order ready for shipment the next business day.

We understand that receiving your order is important to you, which is why we guarantee delivery of all orders. In the unlikely event that your order is lost or damaged in transit, we will take full responsibility and either replace the item or provide a full refund. You can shop with confidence knowing that your purchase is fully protected.

Here at Bonsai-En we always want to show our customers how much we appreciate their support. For every dollar you spend at Bonsai-En you will receive 1 Reward Point. You can trade your points in for a Discount at 100 Points, 350 Points or 1000 Points. This means that for most people they have enough points for a discount even after their first purchase.