A common concern we hear from customers is that they are purchasing a cheap product but the shipping will cost more then the product itself E.g $8 item and $12.95 shipping. When shopping online its better to take advantage of that single parcel by adding more products to it that you will purchase in the future, this will avoid multiple shipping charges over multiple orders and make this single order more cost effective. E.g Your order now has 6 items, 6 items divided by $12.95 = $2.15 per item to ship. We do our best to try and bundle common products together at a discounted rate to help you save while also making your shipping more cost effective.

To help give you a smooth check out and order delivery process find some information below on the information we collect during checkout, Tips to make your order more efficient and some Frequently Asked Questions.

We often receive inquiries regarding our shipping policies, particularly why we do not offer flat rate or free shipping. While we understand the appeal of such offers, we have found that they can actually be more expensive for most customers, albeit in a less obvious way. When a store offers free or flat rate shipping, the cost of shipping is often factored into the item prices as an average cost. This means that each item in the store might have a few extra dollars added to its price, which could result in customers paying more for shipping when purchasing multiple items.

To provide fair and transparent shipping costs, we calculate shipping fees based on the size and weight of each individual order. We understand that it may be helpful to compare shipping costs with the expenses of driving to pick up the item in person, factoring in the cost of time and fuel. However, it's important to note that our shipping fees also cover the cost of packaging and labor required to safely dispatch each order. We are committed to providing a high-quality shipping experience and refuse to compromise on the quality of our packaging and dispatch process.

We value our returning customers and offer reward points that can be used to discount orders to offset shipping costs. We hope that our customers can appreciate our commitment to providing fair and transparent shipping costs while maintaining a high standard of quality and service.

Although Bonsai-En is located in Australia we do ship internationally. Shipping is usually pretty fast but this will depend on your local couriers once the parcel arrives in your country.