Once an item leaves Bonsai-En the responsibility of the product is then turned over to the courier with whom the product is shipped with. If you have purchased Shipping Insurance and your parcel is lost, stolen or damaged please contact "Route" to file a claim.
You can also file a complaint to the shipping courier.
If you did not purchase shipping Insurance at check out you will not be covered for any damage that has occurred during transit as this is out of our hands.
Same Day Shipping
Most items will be shipped same day if the order is made before 2pm.
All other items will be shipped the next business day. Please note that sometimes we may miss our same day window due to high turn over or interruptions in the service. Same day shipping is not a Guarantee but it is something Bonsai-En likes to try and offer to its customers for a better shopping experience.
Please allow the stated number of days the shipping company provides before contacting us concerning parcel arrival date.